FAQs
Everything you need to feel confident before you choose.
Intro
Choosing something you wear every day should feel simple. Here’s everything you need to know — clearly, and honestly.
Before You Buy
What makes this different from other wearables?
Most wearables focus on more data and more notifications.
Ours is designed differently — to stay quiet, and help you stay aware.
No constant interruptions. No pressure. Just a more natural connection to your body.
Is it right for me if I don’t like tech?
Yes — especially.
Our products are designed to feel more like jewelry than a device.
If you prefer something simple, subtle, and easy to wear, this is made for you.
Which one should I choose?
It depends on what you’re looking for:
Luna — for feeling and everyday wear
Sense — for clear data and display
Aura — for comfort and protection
If you’re unsure, start with Luna — it’s our most loved.
Shipping & Orders
Where do you ship?
We ship to most regions worldwide.
How long does shipping take?
Typically 5–10 business days depending on location.
Can I track my order?
Yes. You’ll receive tracking details once your order ships.
Returns & Warranty
What if I’m not sure it will work for me?
That’s completely okay.
We offer a return policy so you can try it with confidence.
If it’s not the right fit, you can send it back.
Do you offer a warranty?
Yes. All products come with a warranty covering manufacturing defects.
How can I contact you?
You can reach us anytime via our Contact page.
Product & Experience
Will it feel comfortable all day?
Yes. Each piece is designed to be lightweight and smooth against your skin —
so comfortable, you may forget you’re wearing it.
Will it distract me during the day?
No — and that’s intentional.
There are no unnecessary alerts or interruptions.
It quietly works in the background, so you can stay present.
Do I need to check it often?
Not at all.
You can check your insights anytime in the app —
but the goal is not to make you check more, it’s to help you feel more.
Does it have a screen?
Luna is screenless for a more natural experience.
Sense products include a display.
Health & Data,
Not a medical device
What kind of data does it track?
Depending on the model, it may track activity, sleep, and signals related to stress and overall wellbeing.
How accurate is the data?
Our products are designed to provide helpful insights into your daily patterns.
They are not intended for medical use or diagnosis.
Can it help with stress or sleep?
It doesn’t treat or diagnose conditions.
But it can help you become more aware of patterns —
which is often the first step toward better habits.
Battery & Wear
How long does the battery last?
Several days on a single charge, depending on usage.
How do I charge it?
Each product comes with a magnetic charger for easy use.
Is it waterproof?
It’s water-resistant for everyday situations like hand washing.
Can I wear it in the shower?
We recommend avoiding prolonged water exposure for long-term durability.
Still Have Questions?
We’re here to help — always.